Straight answers to freight questions.

Singapore, Malaysia (Port Klang), Indonesia (Jakarta), India (Chennai), the UAE (Dubai), the United States (Houston) and Canada (Vancouver). Beyond these, we serve additional markets — including China and Europe — through long-standing partner networks, and we will always tell you which is which.

Yes. Project logistics is a core capability: out-of-gauge and heavy-lift cargo, break-bulk, heavy machinery and infrastructure equipment, supported by route surveys, permits and lift planning. Involve us early — project cargo is won or lost in the planning, not the execution.

A free trade zone lets you store imported goods without paying duty until they enter the domestic market — and pay nothing at all if they are re-exported. It suits businesses holding regional stock, serving several countries from one location, or importing before a sale is confirmed. We operate FTWZ facilities in India and handle free zone cargo in Singapore and Dubai.

Yes, and it is often the single biggest saving available to multi-supplier importers. We receive cargo from each supplier at our origin facility, inspect and consolidate it, and ship as one booking — one freight cost, one arrival, one customs entry.

Yes. Ambient, temperature-controlled and bonded storage with value-added services — pick and pack, labelling, kitting, inventory reporting — whether or not we handle your freight.

We plan and manage your shipment end-to-end: choosing carriers and routing, booking space, preparing and checking documents, arranging customs clearance, and monitoring the cargo until delivery. You get one accountable partner instead of coordinating airlines, shipping lines, truckers and brokers yourself.

Both. We move everything from a single pallet (LCL ocean or air consolidation) to full containers, project cargo and ongoing weekly programs. For very small parcels, courier services are usually more economical — we will tell you honestly when that is the case.

We operate our own offices in Singapore, Malaysia, Indonesia, India, the UAE, the USA and Canada, and serve the trade lanes between Asia, the Middle East and North America. Through partner networks we can arrange shipments to and from most other markets.

Use the Request a Quote page. We need the origin and destination, cargo description, weight and volume, your preferred mode and Incoterm, and the cargo-ready date. The more precise the details, the more accurate the rate — especially dimensions for air freight.

Yes, frequently. We will walk you through your first shipment: registering as an importer, choosing the right Incoterm, preparing documents and understanding the landed cost before you commit to a purchase order.

We are a freight forwarder, not a licensed customs broker. Customs entries are filed by licensed brokers we work with in each market, while our team manages the process end-to-end: classification guidance, document preparation and checking, instructing the broker, and resolving any query with the authority. You get one point of accountability and specialist filing — without an extra party for you to chase.

CARM is CBSA's Assessment and Revenue Management system. Commercial importers must register on the CARM Client Portal, post their own financial security, and manage duties and taxes through the portal. If you import into Canada and have not registered, this should be your first step — we can guide you through it.

At minimum: a commercial invoice, packing list, and transport document (bill of lading or air waybill). Depending on the goods and lane you may also need a certificate of origin, CUSMA certification, permits, or food/plant/health certificates. We review your document set before cargo moves.

Yes. We advise on HS tariff classification and estimate duties and taxes as part of quoting, so you know your landed cost up front. For binding certainty, we can also help you request an advance ruling from customs.

We find out why — usually documentation gaps, inspection selection, or permit issues — and resolve it directly with the broker and the agency. Because we prepare documents ourselves, holds are rare; when they happen, you get a clear explanation and a plan, not silence.

Port-to-port transit from main Chinese ports to Vancouver is typically two to three weeks, with door-to-door timelines longer once inland transport and clearance are included. Transits vary by carrier, routing and season — we quote realistic door-to-door timelines, not just the sailing time.

Air makes sense when the value of time exceeds the cost difference: product launches, production-line stoppages, perishables, or high-value low-weight goods. For cargo that is urgent but not that urgent, sea–air via Dubai often splits the difference on both time and cost.

Yes — DG shipments with proper classification and declarations, reefer containers and temperature-controlled air freight, and out-of-gauge or project cargo with route surveys and special equipment. Tell us early: special cargo needs longer booking lead times.

We can arrange all-risk marine cargo insurance for your shipments. Carrier liability is limited by international conventions and rarely covers the full value of goods, so we recommend insuring any shipment you could not afford to lose.

FCL (Full Container Load) means the container is exclusively yours. LCL (Less than Container Load) means your cargo shares a container with other shippers — cheaper for small volumes but slightly slower due to consolidation. Above roughly 13–15 CBM, FCL often becomes the better value.

Use the tracking page with your Timescan reference, house bill or container number. For active bookings, your operations coordinator also sends milestone updates and flags exceptions — you should never have to chase us for bad news.

Every quote itemizes the charges: freight, origin and destination handling, documentation, customs clearance and any surcharges. We quote to the Incoterm you trade on, and flag costs that are estimates (like inspection fees) versus fixed charges.

Rates move with vessel capacity, fuel, seasonality and demand — carriers adjust general rate levels frequently and add peak-season surcharges. For regular shippers, we can lock longer-validity rates or set up a mini-tender so your budget is protected.

Demurrage is charged when a container sits at the port beyond free time; detention when you keep the container too long outside the port. We avoid them by pre-clearing shipments before arrival, booking delivery early, and monitoring free time on every container — and we alert you before charges start, not after.

Established customers can apply for credit terms after an initial trading period. New customers ship on payment before release, with all charges confirmed in writing beforehand.